View "Your Tickets"

If you have signed in then if you click on the "My Area" . tab of the portal you will see any tickets you have submitted (and their state)

You can then click on any ticket on the right hand side and view it,  escalate it,  add a note etc

• Related Articles

• View a Knowledge Base article (self help article)

  In the portal . you will see a number of tabs for this article click on the Knowledge Base tab On the left hand side is the article list,  usually if it has a down arrow next to a topic it means there are other articles (and usually sub headings) ...