Support
View "Your Tickets"
If you have signed in then if you click on the "My Area" . tab of the portal you will see any tickets you have submitted (and their state) You can then click on any ticket on the right hand side and view it, escalate it, add a note etc
View a Knowledge Base article (self help article)
In the portal . you will see a number of tabs for this article click on the Knowledge Base tab On the left hand side is the article list, usually if it has a down arrow next to a topic it means there are other articles (and usually sub headings) ...
Add a Ticket
To add a ticket there are a few ways, from within CostManager click on Support, click on "Create Support Ticket" You will be taken to the "Submit a ticket" section, to make it easier next time, click on "Sign In" . See our article on this HERE Now ...
The Support Portal - Logging In
The Support Portal is a very powerful method of a) communicating with us, b) getting self help (knowledge base) articles, c) general tips in the forums (usually from other users) and d) updating the basic information we have with you. Generally if ...